FAQ

1.Can we have your own brand name on the carton box?

Yes! OEM and ODM service can be provided. We can produce dog&pet products according to your requirements, for instance, brand name, logo, color, size, packaging, etc.

2.How long is the lead time of your products?

The general lead time is 30-45 days. We will try our best to deliver the products to you in time.

3.What warranty do you offer?

If disqualified parts and component missing are found, please contact us right away.

After confirming the warranty case, free products or credit will be provided to you.

4.What are your payment terms?

100% in advance is preferred for the first order.

Then 30% Deposit payable on signing of the contract, Balance (70%) payable upon a copy of the bill of lading being provided.

T/T and L/C are preferred.

Western Union, PayPal are also accepted for small orders.

Other payment terms are discussible.

5.Any other questions please contact us without any hesitation,we will give you a feedback within 24 hours immediately.Your satisfaction is your ultimate mission